Warranty

Damages during transport

The purchaser has the right to refuse acceptance of product damaged during transport, i.e. when the product package is damaged.

If the package mechanical damage has been noticed, it is necessary to perform detailed inspection of product in messenger presence and to prepare the appropriate damages report.

All shipments sent by our company are insured, and the whole responsibility for transport damages is born exclusively by the carrier. Upon the basis of damages report (after examination by the carrier) the Customer will receive new, fully operational product.

Mechanical damages

Mechanical damages of devices, which are difficult to find during the shipment acceptance, should be reported to Customer Service Department immediately after disclosing, i.e. in maximum 7 days from the shipment arrival.

Later complaints for mechanical damages of purchased products will not be taken into consideration.

We recommend to pay attention even for relatively small packages damages, because after taking over the shipment from the carrier the purchaser must prove the damage.

Warranty for the product expires:

• if product is damaged during transport (carrier bears full responsibility)
  
  
• due to mechanical damages
  
  
• due to start-up, operation and storage inconsistent with the manual
  
  
• if product is damaged due to external conditions or excessive load
  
  
• if protective seals are broken

When the complaint is unjustified (see above), service point will charge the Customer for damage repair. The purchaser is obliged to cover these costs in assigned time.